Ya know the co-founder of SMF might have something to say....but so do I. Here is a little story for you; which may not be important to anyone but I have to say something. This has gotten out of hand. This is to anyone who wishes to read it and take it to heart.
I remember when I found SMF. It was not a good day. At that time I had been searching for some sort of website software and was unable to find anything that fit my needs. Until I found SMF. I used it for a bit and tested it out. It seemed cool enough to me to open a site with it. (Computer support site)
I ran into my first problem...some sort of coding or something, I can't remember now. While trying to get support; there was a very unhappy user there that was mouthing off staff and anyone that would hear him. This of course would annoy anyone trying to get support. The staff stepped in and took care of it very quickly.. They even took the time to PM me and ask if there was anything they could do to make sure my stay was a good one.
They expelled the user and things went on. There actions impressed me. They took the time to take care of the user. To make sure that the user had everything they needed to have a great experience with their software. This is a great sign when it come to any type of support.
Just to let some people know. I have been in the business of support and dealing with the public in some fashion or another for a very long time now. I know what it takes to deal with people successfully. The way I was treated by Simple Machines when I joined was the way everyone should be taken care of. After all, the customer (member) is always right.
You always have to look out for your members, no matter what the situation. It is them that builds the community any site is founded on. Simple Machines impressed me so much with their actions I used their software to opened my first computer support site. No I am not easily impressed but I looked at that as a sign of a community that cared, and that was something I wanted to be a part of.
Shortly after, I opened SMFH, then I was asked to join the SMF team. By this time I was helping members at Simple Machines Support site and here all I could....why you ask.
I wanted to give back to a community that took care of it's members. I wanted to be a part of a community that cared.
I have been providing support for SMF for about 4 years now. I have enjoyed my time helping people from all over the world. I feel I have put in enough time to have my say. So I am going to. This is my site and there is not much that is going to stop me.
To start off with, something personal has to be addressed. I hate being ignored, for any reason. If you don't agree with me or I am not making sense, I would rather someone say something then just ignore what I have said. That is just &*(&ing rude. I was not brought up that way and I try my hardest to to treat everyone with respect.
Sometimes I feel like I am being laughed at behind closed doors. I have dealt with that; while trying to fit in and provide support for about 4 years now. Some members of the SMF community have made me feel like I belong but not to many. The member base I have helped create here at SMFH shows civility and respect towards each other.. THIS is the way a site and support should be handled, with respect.
I have tried my hardest to fit in with the SMF community and it has not been easy. I know I am not the smartest person when it comes to coding but I do know how to treat people. What the #@$^ is going on with you people. Do you not realize their is a community at stake here. Does this not matter to most of you at Simple Machines. Who the #@$^ do you think you are.
The people in charge are the members of the community and they will have the last say as to what happens with SMF. I am appalled to have wasted 4 years of my life providing support for a software were the management in charge could not give a shit about the members they say they hold in such high regard.
Damn it I am #@$^in pissed off. Are most of you children, do you need to be sent to your rooms for a time out. LOOK at what is happening. You have the power to put an end to this and get SMF back on track. If you can't do this then you shouldn't have been put in power in the first place....I'm done this post for now but believe me I have a coule years of pent up anger so there will be more to come. I hope this made sense to someone. If not PLEASE have the BALLS to ask.